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Return & Refund Policy

General Policy 

These are Dwtechz.com’s Standard Return Policies applicable only to products purchased by you directly from the Dwtechz.com website.
All products can be requested for Return Merchandise Authorization within warranty of return.
All returns must require a Return Merchandise Authorization(RMA). Click here to request RMA and get Authorization. 
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us: 

* Any product not purchased from Dwtechz.com 
* Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number 
* Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product 
* Any product from which the posted code has been removed from its packaging 
* Any product that exhibits physical damage 
* Any product for which you have submitted a mail-in rebate 

The RMA Process & Three Easy Steps: 
1. Get RMA Authorization after you submit a RMA request by visiting :http://www.dwtechz.com/contact_us.html ,RMA request should include the below information: Order Number, the reason of sending back and post images, choose replacement or refund money and other your related concern. 

2. Ship the return goods after you get the RMA authorization.
Once you ship return goods, please note the return item must be with original packing, accessories and shipping address from Dwtechz.com customer service center together with RMA authorization.
Notes: please offer tracking number for return shipment. Dwtechz.com won’t take any responsibility for any missing return shipment. 

3. Get the replacement or Refund. 
Dwtechz will arrange for resend or refund upon receiving your return package within 1-3 business days. 


Why Shop With DWTechz?

100% Secure Shopping Experience

  • We accept Credit Card & Bank Transfer(Bank of America) for ALL orders.Security, Speedy ,Efficiency for online bank transfer!

Fast Handling

  • We can do at factory direct price for your orders. Our lead time for your order is within 24hours. Package arrives about 10-30 days with Registered Airmail, 3-5 woking days with Fedex/DHL

Cost Price

  • At DWTechz, we offer customer wholesaler's cost price. The simple reasons is we have over 5 years daily living products import experience. So you are dealing directly with importer, good quality & low price guarantee

Good Services

  • All of the emails will be responded within at most 12 hours. The most important is that we provide exceptional one-to-one customer service, by online support/MSN chatting tools. It will be much more convenient and faster for all of your questions to be answered that way. Contact us now for your wholesale inquiry and orders. We can promise that DWTechz.com is your best option!!